1. Information We Collect:
1.1. Personal Information: We may collect personal information from you, including but not limited to your name, address, phone number, email address, and payment information when you engage with our houseplant consulting services.
1.2. Payment Information: To process payments for our services, we may collect and store payment card information, bank account details, and other payment-related data. We utilize third-party payment processors that adhere to industry standards for security.
1.3. Consultation Records: We may keep records of the houseplant consultations, recommendations, and communication between you and our consultants to provide the best service possible.
2. How We Use Your Information:
2.1. Service Delivery: We use your personal information to provide houseplant consulting services, communicate with you, and fulfill your requests.
2.2. Payment Processing: We use your payment information to process payments for our services and maintain transaction records.
2.3. Communication: We may use your contact information to send you updates, newsletters, and other relevant information about our services. You can opt-out of these communications at any time.
2.4. Improvement: We may use aggregated, non-identifiable data for analysis and improvement of our services.
3. How We Protect Your Information:
3.1. Security Measures: We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure data storage, and access controls.
3.2. Payment Security: For payment information, we use reputable payment processors that comply with Payment Card Industry Data Security Standard (PCI DSS) requirements.
4. Sharing Your Information:
4.1. Third Parties: We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with third-party service providers only to the extent necessary for the provision of our services.
4.2. Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
5. Your Choices:
5.1. Access and Update: You may request access to your personal information and update or correct it as necessary.
5.2. Opt-out: You have the right to opt-out of receiving marketing communications from us.
5.3. Data Deletion: You can request the deletion of your personal information unless we have a legitimate reason to retain it.
6. Data Retention:
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.
7. Children's Privacy:
Our services are not intended for individuals under the age of 13, and we do not knowingly collect information from minors. If we become aware of such information, we will take steps to delete it promptly.
8. Changes to This Policy:
9. Contact Us:
If you have any questions, concerns, or requests related to your privacy or this Policy, please contact us at:
Chez Flora LLC (DBA Chez Flora Houseplant Co.)
Effective Date: 10/1/2023
Thank you for doing business with us.